Terms of Service

Last updated: May 21, 2026

These Terms apply exclusively to business clients (B2B). They do not apply to consumers as defined under Polish or EU consumer law.

1. Parties

Service Provider:

• FLOWBITY Spółka z ograniczoną odpowiedzialnością (FLOWBITY Limited Liability Company)
• Registered office: Os. Jana III Sobieskiego 40/2N, 60-688 Poznań, Polska
• Tax ID (NIP): 9721376119 (EU VAT: PL9721376119)
• REGON: 544047871
• National Court Register (KRS): 0001225616, District Court Poznań – Nowe Miasto i Wilda, 8th Commercial Division
• Email: admin@flowbity.com

Client: a business entity (entrepreneur within the meaning of Polish Civil Code Art. 43¹) or other organisational unit conducting business or professional activity, entering into a service agreement with the Service Provider.

2. Definitions

• Site – the website located at https://flowbity.com.
• Services – software development, process automation, AI application development, technology consulting and post-launch maintenance services.
• Agreement – a separate service agreement for specific Services, concluded between the Service Provider and the Client in written or documentary form (email acceptance of the proposal).
• Proposal – a written offer specifying scope, price and timeline, presented to the Client after the discovery call.
• Work Product – source code, documentation, configurations, mockups and other results produced under the Agreement.

3. Scope of Services

The Service Provider offers Services including in particular:

• custom software development (web applications, internal tools, MVPs and SaaS),
• AI agent and chatbot development,
• workflow automation (Python, Celery, API integrations),
• multi-channel e-commerce automation,
• web scraping and data extraction,
• technology consulting and workshops,
• post-launch maintenance and support.

Detailed scope, schedule and price of each project are defined in the Agreement.

4. Conclusion of the Agreement

Submitting the contact form or booking a call does not constitute the conclusion of an Agreement. It is solely an invitation to negotiate (Polish Civil Code Art. 71). We typically respond within 24 business hours.

The Agreement is concluded upon:

• written acceptance of the Proposal by both parties (e.g. signed PDF scan), or
• electronic confirmation of the Proposal by the Client and confirmation of order acceptance by the Service Provider via email.

5. Remuneration and Payments

All prices in the Proposal are net amounts expressed in euro (EUR) or Polish zloty (PLN). VAT is added in accordance with applicable regulations.

The standard project billing model is fixed price, with a 30/40/30 payment schedule:

• 30% – upfront on signing the Agreement (work start condition),
• 40% – on reaching the agreed milestone,
• 30% – on delivery of the Work Product.

Invoice payment term is 7 days from issue date unless otherwise stated in the Agreement. In case of delay, the Service Provider may charge statutory interest for late payment in commercial transactions under the Polish Act of 8 March 2013.

6. Intellectual Property and Code Transfer

Upon full payment for a given stage, the Service Provider transfers to the Client the economic copyright to the Work Product produced during that stage, on fields of exploitation including recording, reproduction, distribution, modification, integration with other systems and use in the Client's business activity.

On day one of the project, the Client receives access to the code repository, the database and the deploy keys. All open-source libraries used in the project remain under their respective licences (MIT, Apache 2.0, GPL, etc.), and a list of them will be provided to the Client at project completion.

The Service Provider retains the right to reference the completion of the project in its portfolio (Client name, general description), unless the parties agree otherwise in writing.

7. Post-Launch Support

Every Agreement includes 30 days of free post-launch support, during which the Service Provider fixes defects inconsistent with the agreed scope and answers questions related to operation.

After 30 days, paid support plans are available (typically 800 to 2,500 EUR per month), defined in a separate agreement. Critical issues preventing system operation are handled with a response time of up to 24 hours on business days.

8. Scope Changes

Scope changes during project execution (change orders) are introduced only after written agreement on price and timeline impact. Without such agreement, no scope change is binding on the Service Provider.

9. Complaints

The Client reports objections regarding compliance of the Work Product with the scope defined in the Agreement to admin@flowbity.com within 30 days of delivery.

The Service Provider examines the report within 14 business days. If the objections are justified, defects will be remedied at no additional cost to the Client.

The parties exclude statutory warranty for physical and legal defects to the extent permitted by the Polish Civil Code for B2B relations (Art. 558 § 1 CC).

10. Limitation of Liability

The Service Provider's aggregate liability under the Agreement, regardless of the legal basis of the claim, is limited to the net remuneration actually paid by the Client to the Service Provider under that Agreement.

The Service Provider is not liable for lost profits, indirect damages, loss of data or business interruption of the Client, unless the damage was caused intentionally.

The above limitations do not apply to damages caused by the Service Provider through wilful misconduct.

11. Force Majeure

Neither party is liable for non-performance or improper performance of the Agreement resulting from force majeure (external events beyond the parties' control that could not have been foreseen or prevented, e.g. natural disasters, states of emergency, mass internet infrastructure outages).

12. Personal Data Protection

The rules of personal data processing in connection with the use of the Site are described in the Privacy Policy. If, under the Agreement, the Service Provider processes personal data of the Client or third parties, the parties will conclude a separate data processing agreement in accordance with Art. 28 GDPR.

13. Confidentiality

The parties undertake to keep confidential all commercial, technical and organisational information obtained in connection with the performance of the Agreement, both during its term and for 3 years after its termination. The obligation does not apply to information generally known or disclosed with the written consent of the other party.

14. Governing Law and Jurisdiction

The Agreement is governed by Polish law. Any disputes arising from or related to the Agreement are subject to the exclusive jurisdiction of the common court having jurisdiction over the Service Provider's registered office (courts in Poznań, Poland).

15. Changes to the Terms

The Service Provider may amend these Terms at any time. The amended Terms apply from the moment of publication on the Site but do not affect Agreements concluded before the amendment, which are performed under the Terms in force on the date of their conclusion.

16. Final Provisions

Matters not regulated by these Terms are governed by Polish law, in particular the Civil Code and the Act on Copyright and Related Rights.

All communication addressed to the Service Provider is sent via email: admin@flowbity.com.